Q: What materials do you use to build your dog steps & pet ramps?
A: All of our pet stairs & dog ramps are handmade in the USA using all wood & screw construction. Our carpet is first-grade quality plush.
Q: How long before en-route shipping?
A: All of our products are custom handmade in the USA at the time of your purchase. Please expect approximately 28 days before en-route shipping.
Q: How are your products shipped?
A: All of our products are shipped through UPS Ground.
Q: Will I receive a tracking number?
A: Yes, please expect an email from UPS Quantum View when your shipping label is created. This email will contain your tracking number and a link to track your package.
Q: What is your return policy?
A: Due to the custom handmade nature of our pet furniture, we currently do not accept returns. Please contact us with any concerns upon delivery of your custom product from Hampton Bay Pet Steps. Please see our over 400 Five Star Reviews!
Q: Do you accept cancellations
A: We will gladly accept cancellations within 4 hours of purchasing. We are a small business and will get started on purchasing materials for your order ASAP.
Q: What about your custom inlaid paw prints?
A: You may choose your dog ramp or dog step to come with or without our cute inlaid paw prints at check-out. These paw prints only come in black.
Q: Can I request blue, green, or some other carpet color?
A: At this time, we only offer neutral tan or neutral gray carpet colors.
Q: Can you guarantee a dark or light shade/tone of the neutral tan or neutral gray carpet?
A: We are unable to guarantee carpet shades/tones as they look different on different computer monitors, screens, etc.
Q: Do you ship internationally?
A: We are only able to ship within the United States excluding Hawaii & Alaska.
Q: Can you ship to PO Boxes or APO's?
A: Due to the size of our packages, we are unable to ship to these types of addresses.
Q: How do I choose the correct size stair or ramp for my pet?
A: First determine if this is for a bed or a couch. Then measure the height of where your dog will rest. Second, how much does your dog weigh? Once both of these are determined, we have the heights of each of our products listed along with the approximate pet weight each product is suited.
Q: How much do your products weigh?
A: The weight of each individual product varies, but a general weight is approximately 20 pounds. This is pretty light considering we use all wood and screw construction.